FAQ's

Where are your candles made?

Our candles are hand poured in the USA (Tampa, Fl) in small batches.

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Why does the wax look funky after burning my candle?

This is completely normal because soy wax is natural and not made with preservatives. And don't worry it does not affect the performance! 

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What do I do if my wooden wick isn't staying lit?

Remember that before every burn you must trim the wick by simply using your fingers (or nail clippers) and breaking off the top black bits.

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Do you sell gift cards?

Not at this time, but hopefully soon!

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When will I receive my order?

Orders typically ship 2-3 days after receiving the order. During peak seasons (Thanksgiving through the New Year), please allow 3-5 days for your order to be processed.

Once shipped, you will be notified by email with your tracking number.

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What do I do If I received a defective order?

Please email us at info@binathecollection.com with your order number, and an explanation/photo of defect.

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What do I do if I never received my order?

Please email us at info@binathecollection.com with your order number.

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